Refund Policy

At careprosts.com, we strive to ensure customer satisfaction. Due to the nature of pharmaceutical and healthcare products, our refund policy is subject to specific conditions outlined below.

1. Eligibility for Refunds

Refunds are considered only under the following circumstances:

  • You received a damaged product

  • You received an incorrect product

  • Your order was lost in transit and confirmed by the shipping carrier

Refund requests must be submitted within 7 days of receiving the order.

2. Non-Refundable Items

For safety and hygiene reasons, we do not accept refunds or returns for:

  • Opened or used products

  • Products damaged due to customer handling

  • Orders placed incorrectly by the customer

  • Delays caused by customs, courier services, or incorrect address details

Prescription medications are non-returnable once shipped, unless damaged or incorrect.

3. Refund Request Process

To request a refund, please contact our support team with:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging (if applicable)

All refund requests are subject to verification and approval.

4. Refund Method & Timeline

  • Approved refunds will be processed to the original payment method

  • Refund processing time: 7–14 business days

  • Shipping charges (if any) are non-refundable

5. Order Cancellations

  • Orders can be cancelled only before shipment

  • Once the order has been dispatched, cancellation is not possible

6. Chargebacks & Disputes

We encourage customers to contact us before initiating a chargeback. Unauthorized chargebacks may result in order suspension or account restriction.

7. Limitation of Liability

careprosts.com shall not be held liable for any adverse effects, misuse of products, or outcomes arising from product use. Refunds are limited strictly to the conditions stated in this policy.

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

9. Contact Us

For refund-related inquiries, please contact us through the contact details provided on careprosts.com.